Case Study

Background

A leading Oracle Applications, Infrastructure and Services partner helps mid-to-large enterprises design, implement, and maintain ERP-centric solutions. With over 30 years of experience, the company offers comprehensive services including digital transformation consulting, application managed services, and infrastructure managed services, enabling businesses to optimize operations and focus on innovation.

Challenge

The company was struggling to find qualified infrastructure engineers willing to work night shifts to support their operations centre and resolve engineering issues. They needed a reliable partner to integrate with their existing engineering team to provide 24/7 coverage and support.

Solution

Covalience provided a dedicated team of 7 infrastructure engineers based in India to cover the US nightshift for the operations center and several key engineering roles.

Implementation

Covalience’s team has supported this leading managed services provider in the following areas: 

Monitoring & Operations

We proactively monitored, detected, and responded to incidents, managed and coordinated incident resolution, identified root causes, performed routine maintenance, and optimized infrastructure performance.

Windows Server Administration

We managed capacity planning, performance monitoring, security and patch management, operating system upgrades, and routine maintenance to optimize server reliability.

Cloud Administration

We configured, integrated, and deployed cloud infrastructure across Oracle, AWS, and Azure environments to maintain application reliability, scalability, security, and compliance.

Network Administration

We planned network implementations, deployed and configured devices, monitored network resources and performance, identified and resolved network weaknesses, and applied software upgrades to ensure high‑performing networks.

Results

Covalience’s partnership has empowered the client to streamline operations and realize the following benefits:

24/7 Coverage
Enabled 24/7 coverage for the operations centre with skilled engineers, enhancing operational efficiency, and ensuring swift issue detection and resolution.
Improved Engineer Utilization
Empowered the client’s dayshift engineers to focus on strategic, value-add projects rather than overnight issue resolution.
Enhanced Customer Satisfaction
Improved night shift coverage and increased engineering capacity, enhanced service delivery and client satisfaction.
Maximized ROI
Increased ROI with a highly skilled, cost-effective engineering team to fill difficult-to-staff night shift roles.

Leading Managed Services Provider

Implementation

Monitoring & Operations

Windows Server Administration

Cloud Administration

Network Administration

Results

24/7 Coverage

Improved Engineer Utilization

Enhanced Customer Satisfaction

Maximized ROI

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