Case Study

Background

Give Interactive is a leading ERP SaaS provider for charitable foundations, offering CRM, investment management, fund accounting, and operations tools to enhance donor relationships and streamline workflows.

Challenge

In its early phase, Give Interactive supplemented its internal engineering team with development partners. Their first partners struggled with turnover and deadlines, creating challenges for Give Interactive’s core team. Recognizing the importance of stable and reliable partnerships, Give Interactive sought a new partner who could operate as an extension to their internal team with scalable, high-quality engineering & QA support.

Solution

Covalience provided a team of full-stack engineers, QA engineers, and a project coordinator enabling Give Interactive to scale their development efforts and iterate more quicky based on user feedback.

Implementation

Covalience’s team enhanced Give Interactive’s SaaS platform by delivering the following features:

Core CRM Functionality

Built and optimized essential CRM features including market segmentation and pledge modules – streamlining internal operations and enhancing donor interactions.

Complex Financial Algorithms

Partnered with our core engineers to develop intricate financial algorithms, including asset under management fee calculations, ensuring accurate financial assessments and efficient resource allocation.

System Administration Portals and ETL Tools

Implemented user-friendly administration portals and robust data ingestion (ETL) tools, improving data management and administrative tasks.

Third-Party Integrations

Integrated with platforms like Eventbrite, expanding functionality and enriching the user experiences.

Two-factor Authentication

Enhanced app security for donors and administrators with a two-step authentication feature.

QA Team Integration & Expanded Testing

Our QA team integrated with Give Interactive’s internal team to enhance their testing capacity, ensuring high-quality software and a seamless user experience for every feature release.

Results

Covalience’s partnership has empowered Give Interactive to overcome scaling challenges and achieve its goals, resulting in significant benefits.

Accelerated Development
Feature development and platform enhancements were expedited, enabling faster time-to-market for new functionalities.
Maximized Investment
Covalience’s integrated development team model helped maximize investment and reduce development costs.
Revenue Growth
New functionalities and features significantly boosted revenue.
Improved Customer Satisfaction
Enhanced app features and improvements led to higher client satisfaction and increased new client acquisition.
Enhanced User Experience
New features and functionalities improved overall user experience, increasing user engagement and customer lifetime value.
Enhanced Code Quality
Improved application reliability, stability and performance with QA testing.
Strategic Leadership Focus
By minimizing time spent on operational tasks, leadership has been able to prioritize long-term growth initiatives.

Give Interactive

Technologies Used

Implementation

Core CRM Functionality

Complex Financial Algorithms

System Administration Portals and ETL Tools

Third-Party Integrations

Two-factor Authentication

QA Team Integration & Expanded Testing

End-to-End Support

Results

Accelerated Development

Maximized Investment

Revenue Growth

Improved Customer Satisfaction

Enhanced User Experience

Enhanced Code Quality

Strategic Leadership Focus

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